Shared WhatsApp inbox
Handle customer conversations from a workspace shared by the team.
WhatsApp customer service
WhatsApp CRM for Customer Chats and Context
Relasi.U helps teams turn WhatsApp conversations into a more organised customer-service workflow—with a shared inbox, customer history, contact context, and team collaboration in one workspace.
As WhatsApp chats grow, customer context is easy to lose
Daily chats need to be organised, handed over, and followed up by a team. Without one place to view customer history and conversation ownership, information can become fragmented and different customer-service team members can overlap in their work.
WhatsApp CRM that connects conversations with team work
In Relasi.U, WhatsApp CRM is more than storing phone numbers. Customer conversations enter a shared inbox so the team can view chats, continue handling them, and work with the same context.
Inbox
7 newSearch conversations…
RA
Rara Adinda2m
Hi, do you have size M in stock?2
BG
Bagas Putra9m
Quick question about shipping to Bandung 🙏
SI
Siti Larasati21m
Has my order shipped yet?
DW
Dwi Kurnia1h
Thanks, super fast reply! ⭐️
RA
Rara Adinda
Online · WhatsApp
Hi, do you have size M in stock? 😊
Yes it's ready! Black & cream available ✨
Great, I'll take 2 🙌
Write a reply…
Start with WhatsApp, then unify your other customer channels
WhatsApp is often where customer communication begins. As a business grows, Relasi.U also helps teams handle Instagram, Facebook Messenger, Telegram, Email, and Live Chat in the same workflow.
- Facebook Messenger
- Telegram
- Live Chat
AI Agent · Nara
Active 24/7
VN
What time does the store close today?
Hi there! Our store is open daily from 9:00 AM–9:00 PM. Anything Nara can help you find? 🛍️
Answered in 0.8s — source: Knowledge Base
VN
I'd like to complain about yesterday's order
A
Needs a human touch — automatically transferred to Agent AlyaAI Agent and knowledge base support for customer conversations
AI Agent can support customer questions using the available knowledge base, while the team can take over a conversation when needed. This keeps AI assistance inside the customer-service workflow rather than separate from it.
See customer profiles, labels, notes, and history as you reply
Each contact can include customer information, labels, internal notes, and cross-channel interaction history. This context helps the team understand a conversation before following up with a customer.
Share chat handling clearly in one inbox
Use conversation assignment and team visibility to clarify ownership. Customer-service members can collaborate, transfer a chat when needed, and reduce the risk of two people handling the same conversation.
RA
Rara Adinda
Customer since Mar 2026
Loyal CustomerFashionRepeat Order
24
Total orders
Rp 4.1M
Value
3
Channels
Connected via
Last replied 2m ago
Use customer context for more relevant campaigns and follow-ups
Relasi.U supports broadcast campaigns to segmented customer lists, with name personalisation plus scheduling and delivery tracking. Use these features according to your needs and the applicable channel policies.
Campaign Broadcast
TerkirimPromo Gajian — Diskon 25%Audiens: 2.480Halo {nama} 👋 Spesial gajian! Diskon 25% semua produk sampai Minggu. Buruan checkout ya 🛍️
2.461
Terkirim
2.118
Dibaca
612
Dibalas
Tingkat dibaca86%
Terjadwal otomatis tiap tanggal 25 · 09.00 WIB
Features for a clearer WhatsApp customer-service workflow
Build a customer-conversation workflow without positioning Relasi.U as a separate enterprise CRM suite.
Customer profiles and history
See contact information, labels, notes, and interaction history before replying.
Assignment and collaboration
Organise chat handling and help the team keep conversation ownership clear.
AI and knowledge base
Support customer-service responses with AI Agent and available knowledge sources.
For teams that use WhatsApp as a primary channel
Use Relasi.U WhatsApp CRM to build a more orderly customer-communication process as chat volume and team size grow.
Customer-service teams
Keep chat history and ownership visible while several team members serve customers.
Growing small businesses
Build clearer customer context without managing chats in many separate places.
Online sellers
Continue customer questions and follow-ups with the context from earlier conversations.
Sales and follow-up teams
Use contact context to support continued conversations and relevant customer campaigns.
WhatsApp CRM that remains focused on customer conversations
Relasi.U brings WhatsApp chats, customer context, team collaboration, AI, and expansion to other channels together. Businesses can start on a free plan and choose a plan that fits as their team needs grow.
WhatsApp CRM questions
What is WhatsApp CRM?
WhatsApp CRM is a way to manage WhatsApp conversations alongside customer information and context. In Relasi.U, chats can be managed through a shared inbox with contact profiles, labels, notes, and interaction history.
How is WhatsApp CRM different from regular WhatsApp Business?
WhatsApp Business helps a business communicate through WhatsApp. WhatsApp CRM adds team workflow and customer context, such as a shared inbox, conversation history, contact information, labels, and chat assignment.
Can several customer-service members use WhatsApp?
Relasi.U provides a shared inbox and conversation assignment so customer-service teams can collaborate while handling customer WhatsApp chats.
Can the team see customer conversation history?
Yes. Relasi.U stores interaction history and shows contact context so the team can understand customer conversations as they continue handling chats.
Does Relasi.U include AI to help reply to chats?
Relasi.U provides an AI Agent and knowledge base to support customer-conversation handling. The team can take over a conversation when needed.
Can Relasi.U manage channels beyond WhatsApp?
Yes. Relasi.U also supports Instagram, Facebook Messenger, Telegram, Email, and Live Chat in one inbox for customer communication.
Is WhatsApp CRM suitable for small businesses?
Relasi.U can be used by small businesses that want to organise WhatsApp chats and customer context with a more structured team workflow. You can start on a free plan and adjust as your needs grow.
How do I get started with Relasi.U?
Create a Relasi.U account, connect the channels you want to use, and invite your team to the shared inbox. Pricing details are available on the Relasi.U pricing page.
Make WhatsApp chats more organised for your team
Start using Relasi.U to manage conversations, customer context, and team work from one inbox.