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Omnichannel chat + AI for Indonesian SMEs

One inbox for every chat, answered by AI 24/7.

WhatsApp, Instagram, Messenger, TikTok, Email, even Live Chat β€” all in one place. Relasi.U helps you reply to customers faster and sell more, at the most affordable price in its class.

4.91.200+businesses already onboard
Inbox
7 new
Search conversations…
RA
Rara Adinda2m
Hi, do you have size M in stock?2
BG
Bagas Putra9m
Quick question about shipping to Bandung πŸ™
SI
Siti Larasati21m
Has my order shipped yet?
DW
Dwi Kurnia1h
Thanks, super fast reply! ⭐️
RA
Rara Adinda
Online Β· WhatsApp
You
Hi, do you have size M in stock? 😊
Yes it's ready! Black & cream available ✨
Great, I'll take 2 πŸ™Œ
Write a reply…
Integrations

Connect with the platforms your customers love

Connect every chat channel in minutes β€” no hassle, no coding.

WhatsApp
Instagram
Messenger
Email
TikTok
Live Chat
WhatsApp
Instagram
Messenger
Email
TikTok
Live Chat
Powered by the best AI models in its class
OpenAIAnthropicGeminiGrokDeepSeekz.ai
1,200+
Businesses onboard
7+
Channels in one inbox
0.8s
Average AI response
24/7
Always ready to reply
Featured capabilities

Not just an inbox β€” your sales engine

Every feature is built for one goal: help you reply faster, serve more personally, and close more sales.

AI AgentPRO

Reply to customers automatically, 24/7 non-stop

An AI Agent that knows when to reply, understands conversation context, and answers in your brand's voice. When a human touch is needed, the conversation hands off to your team seamlessly.

  • Active 24/7 without adding staff
  • Understands your brand's context & tone
  • Automatic handoff to a human agent
AI Agent Β· Nara
Active 24/7
Auto-reply
VN
What time does the store close today?
Hi there! Our store is open daily from 9:00 AM–9:00 PM. Anything Nara can help you find? πŸ›οΈ
Answered in 0.8s β€” source: Knowledge Base
VN
I'd like to complain about yesterday's order
A
Needs a human touch β€” automatically transferred to Agent Alya
Knowledge BasePRO

AI that truly understands your business

Upload your catalog, price list, FAQs, or just paste your website link. The AI learns from your own data β€” answers are accurate, not made up.

Knowledge Base
4 indexed sources
Product Catalog.pdf
relasiu.com/faq
Price List.xlsx
Shipping FAQ
AI processing
U
β€œWhat's the price of Package A and shipping estimate to Surabaya?”
Answer based on your data
Package A is Rp 149,000. Shipping to Surabaya is estimated at 2–3 days via regular service. Want me to create an invoice? 😊
Unified CRM

Know every customer, not just a number

Full profiles with labels, notes, and cross-channel history. Your team always has full context before replying.

RA
Rara Adinda
Customer since Mar 2026
VIP
Loyal CustomerFashionRepeat Order
24
Total orders
Rp 4.1M
Value
3
Channels
Connected via
Last replied 2m ago
spark
Why Relasi.U?
A smarter way to manage customer conversations
Built to support SMEs in creating customer communication that's efficient, centralized, and easy to access across platforms
efisiensi terpusat
Centralized efficiency
Manage all chats from one dashboard.
efisiensi terpusat
Real-time insight
See interaction data and patterns live.
efisiensi terpusat
Full integration
Connect with all popular channels.
AI Agent active
RA
Rara Adinda
Online
Hi, is size M in stock? 😊
Yes it's ready! Black & cream available ✨
Answered by AI in 0.8s
Can I pay COD?
Yes! COD available across Jabodetabek 🚚
efisiensi terpusat
Flexible scalability
From small businesses to large enterprises.
efisiensi terpusat
Consistent responses
Deliver a consistent experience across every platform.
efisiensi terpusat
Easy to learn
Anyone can use it without technical training.
How it works

Ready to serve customers in 3 steps

No IT team, no complicated training. Made as simple as possible so you can focus on selling.

01

Connect your channels

Connect WhatsApp, Instagram, Messenger, TikTok, Email, and Live Chat into one inbox β€” no coding, in minutes.

02

Train the AI with your data

Upload your product catalog, price list, and FAQs, or just paste your website link. The AI instantly understands the ins and outs of your business.

03

Reply & sell automatically

AI replies to customers 24/7 in your brand's voice, while your team focuses on closing the sales that really matter.

user
Testimonials

Trusted by business owners across Indonesia

From online stores to local brands β€” here's their story after unifying customer conversations with Relasi.U.

5 dari 5

β€œNow all our WhatsApp and Instagram chats land in one place. Our admin isn't overwhelmed anymore during rush hours.”

NP
Nadia PratamaHijab Store Owner
5 dari 5

β€œThe AI Agent replies to customers at midnight while I'm asleep. In the morning I just process orders that already closed themselves.”

BS
Bagas SaputraOnline Shoe Store
5 dari 5

β€œWhat made me switch to Relasi.U: the price is really reasonable for an SME, but the features are just as good as the expensive ones.”

SL
Siti LestariHome Catering Business
5 dari 5

β€œCustomers often ask the same things. Now the AI answers straight from our catalog β€” accurate, no guessing.”

DK
Dwi KurniawanLocal Fashion Brand
5 dari 5

β€œNow all our WhatsApp and Instagram chats land in one place. Our admin isn't overwhelmed anymore during rush hours.”

NP
Nadia PratamaHijab Store Owner
5 dari 5

β€œThe AI Agent replies to customers at midnight while I'm asleep. In the morning I just process orders that already closed themselves.”

BS
Bagas SaputraOnline Shoe Store
5 dari 5

β€œWhat made me switch to Relasi.U: the price is really reasonable for an SME, but the features are just as good as the expensive ones.”

SL
Siti LestariHome Catering Business
5 dari 5

β€œCustomers often ask the same things. Now the AI answers straight from our catalog β€” accurate, no guessing.”

DK
Dwi KurniawanLocal Fashion Brand
5 dari 5

β€œOur 4-person CS team works from one dashboard now. No more missed chats or double replies.”

RM
Rina MarlinaSkincare Brand
5 dari 5

β€œPayday promo broadcasts get over 80% read rate. Sales went up without expensive ad spend.”

AW
Andi WijayaCoffee Shop
5 dari 5

β€œInstalling the live chat widget on our website took just 5 minutes. We can see visitors online and greet them right away.”

TA
Tari AnggrainiFurniture Store
5 dari 5

β€œCustomers feel personally served because their whole history is visible. Our repeat orders went up significantly.”

FN
Fajar NugrohoOnline Pharmacy
5 dari 5

β€œOur 4-person CS team works from one dashboard now. No more missed chats or double replies.”

RM
Rina MarlinaSkincare Brand
5 dari 5

β€œPayday promo broadcasts get over 80% read rate. Sales went up without expensive ad spend.”

AW
Andi WijayaCoffee Shop
5 dari 5

β€œInstalling the live chat widget on our website took just 5 minutes. We can see visitors online and greet them right away.”

TA
Tari AnggrainiFurniture Store
5 dari 5

β€œCustomers feel personally served because their whole history is visible. Our repeat orders went up significantly.”

FN
Fajar NugrohoOnline Pharmacy
wallet
Pricing
Pricing Plans
Find the plan that fits your business needs
gratis
Rp 0
/ month
Free
For Starters
Great for those just starting to digitize customer service on a limited budget.
Included features:
check
2 Staff Agents
check
Integration with popular chat platforms
check
5,000 conversations per month
check
Basic CRM features
check
Email support
Get Started
pro
Rp 49.000
/ month
Pro
For SMEs
Built for businesses that need efficiency handling many customers across multiple channels.
Included features:
check
5 Agents
check
Integration with all chat platforms
check
Unlimited conversations
check
Full CRM features
check
Templates & auto-reply
check
Full reports
check
API & Webhook integration
check
Email & WhatsApp support
Get Started
enterprise
Enterprise
For Enterprises
A solution for companies that need custom features for advanced integrations.
Included features:
check
Unlimited agents
check
Integration with all chat platforms & custom channels
check
Unlimited conversations
check
Full CRM features & advanced integrations
check
Advanced automation (including auto-assign and templates)
check
Full reports and data export
check
API & Webhook integration
check
Priority support
Contact Us
WhatsApp
Instagram
Messenger
Email
TikTok
Live Chat

Try it now, free!

One platform for every chat channel β€” powered by the best AI in its class.

Free forever No credit card required All channels & AI
Get Started