Unified inbox
Bring customer conversations from several channels into one team workspace.
Customer communication platform
One Omnichannel Inbox for Every Customer Conversation
Relasi.U brings customer conversations from multiple channels into one workspace, so teams can respond, collaborate, and understand customer context without switching between apps.
Scattered customer chats make team work harder
When WhatsApp, Instagram, Facebook Messenger, Telegram, email, and live chat are handled separately, teams keep switching tabs. Conversation context can be missed, responses are harder to track, and coordination becomes less clear.
One inbox for omnichannel communication
Relasi.U brings customer conversations from connected channels into one workspace. Customer-service teams can view and handle chats in one place, making the communication flow easier to follow.
Inbox
7 newSearch conversations…
RA
Rara Adinda2m
Hi, do you have size M in stock?2
BG
Bagas Putra9m
Quick question about shipping to Bandung 🙏
SI
Siti Larasati21m
Has my order shipped yet?
DW
Dwi Kurnia1h
Thanks, super fast reply! ⭐️
RA
Rara Adinda
Online · WhatsApp
Hi, do you have size M in stock? 😊
Yes it's ready! Black & cream available ✨
Great, I'll take 2 🙌
Write a reply…
Manage the channels your customers use
Use one omnichannel platform to handle conversations from your business's key channels. Each channel can follow the same team workflow.
- Facebook Messenger
- Telegram
- Live Chat
AI Agent · Nara
Active 24/7
VN
What time does the store close today?
Hi there! Our store is open daily from 9:00 AM–9:00 PM. Anything Nara can help you find? 🛍️
Answered in 0.8s — source: Knowledge Base
VN
I'd like to complain about yesterday's order
A
Needs a human touch — automatically transferred to Agent AlyaAI and a knowledge base in the customer-service workflow
AI Agent and the knowledge base support teams as they handle customer questions using available context. When needed, a conversation can still be handed over to a team member.
Understand customers through their conversation history
Conversation history and contact information help teams see customer context when continuing a chat from another channel. This gives customer-service and sales follow-ups clearer direction.
Coordinate the team without overlapping replies
Assign conversations, track their handling, and collaborate in one inbox. Team members can focus on relevant conversations while retaining visibility into shared work.
RA
Rara Adinda
Customer since Mar 2026
Loyal CustomerFashionRepeat Order
24
Total orders
Rp 4.1M
Value
3
Channels
Connected via
Last replied 2m ago
A foundation for more connected customer service
Manage conversations, customer context, and team coordination from one workspace.
Contact context and CRM
See communication history and customer details as you continue a conversation.
Collaboration and assignment
Clarify conversation ownership and help the team avoid duplicate replies.
AI Agent and knowledge base
Use AI and knowledge sources to support the customer-service workflow.
For teams serving customers across many channels
Relasi.U can help build a more connected customer-communication workflow around the way your team works.
Customer service
Handle questions from several channels in one shared inbox.
Online sellers and ecommerce
Keep customer conversations organised when orders and questions arrive from different channels.
Growing small businesses
Build a clearer customer-communication process as chat volume and team size grow.
An omnichannel platform that connects team work and customer context
Relasi.U brings communication channels, contact context, AI capabilities, and team collaboration together in one product. Businesses can start on a free plan and choose a plan that fits their team as their needs grow.
Omnichannel platform questions
What is an omnichannel application?
An omnichannel application helps a business manage customer conversations from multiple channels in one place, so teams can follow communication context without opening many separate apps.
What is the difference between omnichannel and multichannel?
Multichannel means a business is present on several channels. Omnichannel focuses on a connected experience and workflow across those channels, so teams can see customer conversations in one workspace.
Which channels can Relasi.U manage?
Relasi.U supports WhatsApp, Instagram, Facebook Messenger, Telegram, Email, and Live Chat for customer communication in one inbox.
Can one account be used by a customer-service team?
Yes. Relasi.U provides a shared inbox and conversation assignment so team members can collaborate while handling customer chats.
Does Relasi.U include AI features?
Relasi.U provides an AI Agent and knowledge base to support customer-conversation handling. Conversations can be handed over to a team when needed.
Is Relasi.U suitable for small businesses?
Relasi.U can be used by small businesses that want to manage customer chats across several channels with a more organised team workflow. You can start on a free plan and adjust as your needs grow.
How do I get started with Relasi.U?
Create a Relasi.U account, choose the channels to connect, and invite your team to the shared inbox. Pricing details are available on the Relasi.U pricing page.
Bring customer communication into one inbox
Start using Relasi.U to manage cross-channel conversations with your team.