Broadcast campaigns
Prepare and send WhatsApp campaigns to relevant customer lists.
Customer communication campaigns
WhatsApp Broadcast for Campaigns and Customer Replies
Relasi.U helps businesses run more structured WhatsApp campaigns, then continue incoming customer conversations through a shared inbox with contact context and team collaboration.
Customer campaigns need more than repeatedly sending the same message
Sending messages manually takes time, makes it harder to keep customer lists relevant, and can leave follow-up work disorganised when customers reply. A useful campaign should remain connected to customer context and the team handling responses.
WhatsApp Broadcast in the same customer-communication workflow
With Relasi.U, WhatsApp Broadcast becomes part of the campaign and customer-conversation workflow. Teams can run campaigns for relevant lists, then handle incoming responses without separating campaign activity from customer service.
Inbox
7 newSearch conversations…
RA
Rara Adinda2m
Hi, do you have size M in stock?2
BG
Bagas Putra9m
Quick question about shipping to Bandung 🙏
SI
Siti Larasati21m
Has my order shipped yet?
DW
Dwi Kurnia1h
Thanks, super fast reply! ⭐️
RA
Rara Adinda
Online · WhatsApp
Hi, do you have size M in stock? 😊
Yes it's ready! Black & cream available ✨
Great, I'll take 2 🙌
Write a reply…
AI Agent · Nara
Active 24/7
VN
What time does the store close today?
Hi there! Our store is open daily from 9:00 AM–9:00 PM. Anything Nara can help you find? 🛍️
Answered in 0.8s — source: Knowledge Base
VN
I'd like to complain about yesterday's order
A
Needs a human touch — automatically transferred to Agent AlyaAI Agent helps teams handle conversations after a campaign
AI Agent and the knowledge base can support incoming customer questions, while the team can take over a conversation when needed. AI assistance remains inside the same customer-communication workflow.
Choose relevant audiences using customer context
Use segmented customer lists and contact labels to prepare a campaign audience. This helps teams send more relevant information than sending the same message to everyone.
When customers reply, the team can continue handling the conversation together
Customer replies can continue in a shared inbox with available contact history and context. The team can divide chat handling and continue customer service without losing the connection between a campaign and the customer conversation.
RA
Rara Adinda
Customer since Mar 2026
Loyal CustomerFashionRepeat Order
24
Total orders
Rp 4.1M
Value
3
Channels
Connected via
Last replied 2m ago
Monitor a campaign from sending through customer responses
Relasi.U supports campaign scheduling, name personalisation, and monitoring messages that were delivered, read, and replied to. Use campaigns according to your business needs and applicable channel policies.
Campaign Broadcast
TerkirimPromo Gajian — Diskon 25%Audiens: 2.480Halo {nama} 👋 Spesial gajian! Diskon 25% semua produk sampai Minggu. Buruan checkout ya 🛍️
2.461
Terkirim
2.118
Dibaca
612
Dibalas
Tingkat dibaca86%
Terjadwal otomatis tiap tanggal 25 · 09.00 WIB
Start with WhatsApp, then unify your other communication channels
A campaign may begin on WhatsApp, but customer conversations can also arrive from Instagram, Facebook Messenger, Telegram, Email, and Live Chat. Relasi.U helps teams manage those channels in one customer-communication workflow.
- Facebook Messenger
- Telegram
- Live Chat
Customer campaigns that stay connected to conversations
Relasi.U helps teams run broadcasts, view campaign activity, and continue customer responses from one workspace.
Segmentation and contact labels
Use segmented lists and labels to help prepare a campaign audience.
Name personalisation
Use name personalisation in campaigns to tailor a message to its recipient.
Campaign status
Monitor messages that were delivered, read, and replied to in campaign activity.
For campaigns that need conversation follow-up
Relasi.U WhatsApp Broadcast can support relevant customer communication and help teams handle responses after a campaign runs.
Promotions and announcements
Share product, service, or announcement information with relevant customer audiences.
Customer follow-up
Continue communication with customers using contact context and conversation history.
Reminders and updates
Share reminders or service information more systematically with suitable customer lists.
Re-engagement
Restart customer conversations through relevant campaigns and team-based response handling.
Campaigns and customer conversations in one platform
Relasi.U connects WhatsApp campaigns with a shared inbox, customer context, team collaboration, AI, and omnichannel expansion. Businesses can start on a free plan and choose a plan that fits their team needs.
WhatsApp Broadcast questions
What is WhatsApp Broadcast?
WhatsApp Broadcast is a customer-message campaign. In Relasi.U, a broadcast can run as part of the customer-communication workflow, so the team can continue incoming replies through a shared inbox.
How is WhatsApp Broadcast different from sending chats one by one?
Sending chats one by one is manual for each customer. WhatsApp Broadcast helps the team prepare a campaign for relevant customer lists, with name personalisation and campaign-activity monitoring available in Relasi.U.
How do I run WhatsApp Broadcast in Relasi.U?
Prepare a relevant customer list, create a broadcast campaign, then use Relasi.U to schedule, send, and monitor campaign activity according to the available features.
Can broadcast messages be personalised?
Relasi.U supports name personalisation in broadcast campaigns for segmented customer lists.
Can customers reply to a broadcast message?
Customers can reply to messages they receive. In Relasi.U, the team can continue handling customer conversations through a shared inbox with available contact context and history.
How does the team handle replies after a broadcast?
The team can handle replies through the shared inbox, divide conversation handling, and view customer context while continuing customer service. AI Agent can also support questions when needed.
Does Relasi.U also include WhatsApp CRM?
Yes. Relasi.U provides a shared inbox, contact information, labels, notes, and interaction history to support a WhatsApp CRM and customer-service workflow.
Can Relasi.U manage channels beyond WhatsApp?
Yes. Relasi.U also supports Instagram, Facebook Messenger, Telegram, Email, and Live Chat in one inbox for customer communication.
Run WhatsApp campaigns and manage customer responses in one place
Start using Relasi.U to connect campaigns, customer context, and team work in one workflow.