WhatsApp chatbot for business
Relasi.U helps businesses handle WhatsApp conversations with an AI Agent, a knowledge base, and a shared inbox—so customer questions can be supported within a workflow that still includes the team.
A WhatsApp chatbot helps a business handle customer conversations on WhatsApp in a more structured way. For recurring questions, it can support a response using the business's knowledge sources. When a question needs human judgement, the conversation can still move to a customer-service team member.
Customer conversations enter the Relasi.U shared inbox. The AI Agent can support replies using the available knowledge base, while the team can still see the conversation and continue handling it. Automation and customer-service work therefore stay in the same workflow.
WhatsApp can be the starting point for organising customer conversations. When a business also serves customers through Instagram, Facebook Messenger, Telegram, Email, or Live Chat, Relasi.U helps the team manage them in one workspace.
Unlike a chatbot that relies only on fixed answers, an AI Agent can use the available knowledge base to support replies to customer questions. These knowledge sources help a business prepare the information it wants the AI to use in the conversation workflow.
When the team continues a chat, it can view the customer information, labels, internal notes, and interaction history available in Relasi.U. That context helps customer-service team members understand a conversation without starting from scratch.
The AI Agent supports customer questions; it does not remove the need for a team in cases that require human help. With a shared inbox and conversation assignment, the team can take over or continue handling a conversation when needed.
WhatsApp chatbot pricing
Relasi.U is a customer-communication platform, not the WhatsApp-message charge itself. Start with one agent, then choose Pro when your team needs additional seats and operational capacity.
Rp0 for 1 agent
For trying the WhatsApp chatbot workflow, shared inbox, and customer context without an upfront subscription fee.
Rp79,000/month for 2 agents
For small businesses or customer-service teams that need to work together and add agents as needed.
The AI Agent and knowledge base can be used while a workspace has AI Credits. Credits are consumed by usage—including model, context, and tokens—so AI is not unlimited. After Welcome or bonus credits are used, top-ups depend on workspace usage.
Relasi.U pricing covers the platform plan and agent seats. Official WhatsApp Business connections use the official API and remain subject to Meta terms and the channel provider used; related channel charges need separate evaluation. WhatsApp unofficial is not an identical substitute for the official Meta API.
Use AI as part of a customer-service workflow that still leaves room for context and human handling.
Support replies to customer questions with an AI Agent within the conversation workflow.
Prepare knowledge sources the AI can use to support customer answers.
View and handle conversations from a workspace shared by the team.
Continue a conversation with customer-service team members when human help is needed.
A chatbot can be relevant when recurring questions take up team time and the business still wants to preserve context and the quality of customer handling.
Help prepare responses for frequently asked product, service, or basic-information questions.
Support the team as it handles many conversations while preserving visibility in a shared inbox.
Bring AI-supported replies together with available contact information and conversation history.
Start with WhatsApp and extend the workflow as customer channels grow.
Relasi.U brings an AI Agent, knowledge base, shared inbox, customer context, and team collaboration into one workflow. This helps a business build a connected customer-service process instead of adding an automated reply that is separate from the team's work.
A WhatsApp chatbot helps a business handle customer conversations on WhatsApp. It can support replies to recurring questions and direct handling to the team when needed.
An AI WhatsApp chatbot uses AI to support conversation replies. In Relasi.U, the AI Agent can use the available knowledge base as a knowledge source within the customer-service workflow.
A regular chatbot often relies on predefined flows or answers. An AI chatbot can support replies using available knowledge sources. Both still need to reflect the information and business process a company wants to use.
Yes. A chatbot can support customer questions as part of the customer-service workflow. In Relasi.U, the team can still view and continue a conversation through the shared inbox when needed.
Yes. The AI Agent can support customer questions while the team can take over or continue conversations that need human help. The shared inbox and conversation assignment help the team keep work organised.
Yes. The Free plan can be used without a subscription fee for one agent and provides 100 Welcome AI Credits once per workspace. AI usage still consumes credits by usage, and Free does not include additional agents.
Pro is Rp79,000 per month with two included agents. Additional Pro agents cost Rp20,000 per agent per month. See the pricing page for annual-payment options and current plan details.
The AI Agent and knowledge base are available while a workspace has AI Credits. Free receives 100 Welcome AI Credits once per workspace; monthly Pro receives 500 Bonus AI Credits in each paid period. AI use depends on model, context, and tokens, so it is not unlimited.
Relasi.U pricing covers the platform and agent seats. For official WhatsApp Business connections, Meta terms and the channel provider used can apply separately. Check channel-cost structure in your workspace configuration before buying.
Official WhatsApp Business uses the official API and follows Meta and channel-provider terms. Relasi.U also has a WhatsApp unofficial path available on Trial and Pro; it is not an official Meta route and should not be treated as an identical substitute for the WhatsApp Business API.
In Relasi.U, chat handling can be supported by available contact context such as customer information, labels, internal notes, and interaction history. This context helps the team when continuing a conversation.
WhatsApp can be the main channel, and Relasi.U also helps teams manage Instagram, Facebook Messenger, Telegram, Email, and Live Chat in one inbox for customer communication.
A chatbot can be considered when recurring questions begin to take up team time or when a business wants a more structured chat-handling workflow. The need for human help and customer context should still be considered.
Start using Relasi.U to bring AI, customer context, and customer-service work into one inbox.