AI Agent for customer chats
Support replies to customer questions with an AI Agent within the conversation workflow.
WhatsApp chatbot for business
An AI WhatsApp Chatbot to Support Customer Conversations
Relasi.U helps businesses handle WhatsApp conversations with an AI Agent, a knowledge base, and a shared inbox—so customer questions can be supported within a workflow that still includes the team.
What is a WhatsApp chatbot?
A WhatsApp chatbot helps a business handle customer conversations on WhatsApp in a more structured way. For recurring questions, it can support a response using the business's knowledge sources. When a question needs human judgement, the conversation can still move to a customer-service team member.
How does a WhatsApp chatbot fit into customer service?
Customer conversations enter the Relasi.U shared inbox. The AI Agent can support replies using the available knowledge base, while the team can still see the conversation and continue handling it. Automation and customer-service work therefore stay in the same workflow.
Inbox
7 newSearch conversations…
RA
Rara Adinda2m
Hi, do you have size M in stock?2
BG
Bagas Putra9m
Quick question about shipping to Bandung 🙏
SI
Siti Larasati21m
Has my order shipped yet?
DW
Dwi Kurnia1h
Thanks, super fast reply! ⭐️
RA
Rara Adinda
Online · WhatsApp
Hi, do you have size M in stock? 😊
Yes it's ready! Black & cream available ✨
Great, I'll take 2 🙌
Write a reply…
Start with WhatsApp, then connect other customer channels
WhatsApp can be the starting point for organising customer conversations. When a business also serves customers through Instagram, Facebook Messenger, Telegram, Email, or Live Chat, Relasi.U helps the team manage them in one workspace.
- Facebook Messenger
- Telegram
- Live Chat
AI Agent · Nara
Active 24/7
VN
What time does the store close today?
Hi there! Our store is open daily from 9:00 AM–9:00 PM. Anything Nara can help you find? 🛍️
Answered in 0.8s — source: Knowledge Base
VN
I'd like to complain about yesterday's order
A
Needs a human touch — automatically transferred to Agent AlyaAn AI WhatsApp chatbot for more contextual support
Unlike a chatbot that relies only on fixed answers, an AI Agent can use the available knowledge base to support replies to customer questions. These knowledge sources help a business prepare the information it wants the AI to use in the conversation workflow.
Connect conversations with customer context
When the team continues a chat, it can view the customer information, labels, internal notes, and interaction history available in Relasi.U. That context helps customer-service team members understand a conversation without starting from scratch.
AI and human agents can work together
The AI Agent supports customer questions; it does not remove the need for a team in cases that require human help. With a shared inbox and conversation assignment, the team can take over or continue handling a conversation when needed.
RA
Rara Adinda
Customer since Mar 2026
Loyal CustomerFashionRepeat Order
24
Total orders
Rp 4.1M
Value
3
Channels
Connected via
Last replied 2m ago
What a Relasi.U WhatsApp chatbot can support
Use AI as part of a customer-service workflow that still leaves room for context and human handling.
Business knowledge base
Prepare knowledge sources the AI can use to support customer answers.
Shared WhatsApp inbox
View and handle conversations from a workspace shared by the team.
Handover and team collaboration
Continue a conversation with customer-service team members when human help is needed.
When does a business need a WhatsApp chatbot?
A chatbot can be relevant when recurring questions take up team time and the business still wants to preserve context and the quality of customer handling.
Recurring questions
Help prepare responses for frequently asked product, service, or basic-information questions.
Customer-service teams
Support the team as it handles many conversations while preserving visibility in a shared inbox.
Businesses that need context
Bring AI-supported replies together with available contact information and conversation history.
Cross-channel communication
Start with WhatsApp and extend the workflow as customer channels grow.
A WhatsApp chatbot within a customer-communication platform
Relasi.U brings an AI Agent, knowledge base, shared inbox, customer context, and team collaboration into one workflow. This helps a business build a connected customer-service process instead of adding an automated reply that is separate from the team's work.
WhatsApp chatbot questions
What is a WhatsApp chatbot?
A WhatsApp chatbot helps a business handle customer conversations on WhatsApp. It can support replies to recurring questions and direct handling to the team when needed.
How does an AI WhatsApp chatbot work?
An AI WhatsApp chatbot uses AI to support conversation replies. In Relasi.U, the AI Agent can use the available knowledge base as a knowledge source within the customer-service workflow.
What is the difference between a regular chatbot and an AI WhatsApp chatbot?
A regular chatbot often relies on predefined flows or answers. An AI chatbot can support replies using available knowledge sources. Both still need to reflect the information and business process a company wants to use.
Can a WhatsApp chatbot help customer service?
Yes. A chatbot can support customer questions as part of the customer-service workflow. In Relasi.U, the team can still view and continue a conversation through the shared inbox when needed.
Can AI and human customer-service agents work together?
Yes. The AI Agent can support customer questions while the team can take over or continue conversations that need human help. The shared inbox and conversation assignment help the team keep work organised.
How does a WhatsApp chatbot relate to CRM?
In Relasi.U, chat handling can be supported by available contact context such as customer information, labels, internal notes, and interaction history. This context helps the team when continuing a conversation.
Is the Relasi.U WhatsApp chatbot only for WhatsApp?
WhatsApp can be the main channel, and Relasi.U also helps teams manage Instagram, Facebook Messenger, Telegram, Email, and Live Chat in one inbox for customer communication.
When should a business use a WhatsApp chatbot?
A chatbot can be considered when recurring questions begin to take up team time or when a business wants a more structured chat-handling workflow. The need for human help and customer context should still be considered.
Build a WhatsApp chatbot workflow that stays connected to your team
Start using Relasi.U to bring AI, customer context, and customer-service work into one inbox.