Privacy Policy

We collect the following types of information:

• Account information — name, email address, phone number, business name, and credentials you provide when signing up.
• Business information & content — messages, customer contacts, CRM notes, templates, and media you manage within the Service.
• Data from the Meta Platform — if you connect a WhatsApp Business, Instagram, Messenger, or Facebook account, we access messages, basic profile, and conversation metadata through Meta's official API to power the omnichannel inbox feature.
• Payment data — subscription and transaction information, processed by third-party payment providers (we do not store your full card details).
• Technical & usage data — IP address, device type, browser, activity logs, and cookies for security, analytics, and service improvement.

Relasi.U integrates with Meta products through their official API and is subject to the Meta Platform Terms and Policies. Regarding data we receive from the Meta Platform ("Platform Data"):

• We only access and process Platform Data to the extent necessary to provide the features you enable, such as receiving and replying to customer messages.
• We do not sell Platform Data and do not share it with data brokers, ad networks, or data monetization services.
• We do not use Platform Data to make discriminatory decisions, for surveillance, or for any purpose prohibited by Meta's policies.
• You can revoke access at any time through the Service settings or through your app/business settings on your Meta account.

• Providing, operating, and maintaining the Service, including sending and receiving messages across channels.
• Managing accounts, authentication, billing, and customer support.
• Improving, personalizing, and developing the Service's features and reliability.
• Maintaining security and preventing fraud, abuse, and spam.
• Complying with legal obligations and enforcing our terms.

We do not sell your personal data. We only share information in the following circumstances:

• Service providers — trusted partners (cloud hosting, payments, analytics, email delivery) who process data on our behalf under confidentiality obligations.
• Meta Platform & integrations — to deliver messages and power the features you connect.
• Legal compliance — when required by law, legal process, or to protect rights, safety, and security.
• Business transactions — in the event of a merger, acquisition, or asset sale, subject to the protections of this policy.

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, data is securely deleted or anonymized.

You have the right to request deletion of your personal data, including data obtained through the Meta Platform. To request deletion:

• Email hello@relasiu.com with the subject "Data Deletion Request" and include the associated account email/number, or submit a request through in-app account settings.
• You can also remove the Meta integration by revoking the Relasi.U app's permissions via Settings > Apps and Websites on your Facebook/Meta Business account.
• We will verify your request and delete the related data within 30 days at the latest, unless retention is required by law.

We implement reasonable technical and organizational measures — including encryption in transit, access controls, and monitoring — to protect your data. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, as well as data portability rights. To exercise these rights, contact us at hello@relasiu.com.

The Service is intended for business users and is not directed at children under 18. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Material changes will be notified through the Service or by email, and the "Last updated" date above will be revised accordingly.

Questions about this policy can be sent to hello@relasiu.com.

PT Teknologi Muda Berjaya · Indonesia. See also our Terms of Service.