Shared inbox
View customer conversations from connected channels in one team inbox.
Customer-service workspace
Customer Service Software for Clearer Team Conversations
Relasi.U gives customer-service teams one workspace for customer conversations—from a shared inbox and conversation assignment to customer context, AI Agent support, and human continuation.
As customer conversations grow, customer service needs more than personal chat accounts
Customer messages can arrive through different channels, then need to be handled, handed over, and followed up by the right person. Without a shared inbox and clear conversation ownership, replies can overlap and important information becomes harder to find when a customer gets back in touch.
One shared inbox for the customer-service team
Relasi.U brings customer conversations from connected channels into one workspace. The team can view incoming chats, decide who handles each conversation, and work from the same inbox without passing context separately.
Inbox
7 newSearch conversations…
RA
Rara Adinda2m
Hi, do you have size M in stock?2
BG
Bagas Putra9m
Quick question about shipping to Bandung 🙏
SI
Siti Larasati21m
Has my order shipped yet?
DW
Dwi Kurnia1h
Thanks, super fast reply! ⭐️
RA
Rara Adinda
Online · WhatsApp
Hi, do you have size M in stock? 😊
Yes it's ready! Black & cream available ✨
Great, I'll take 2 🙌
Write a reply…
Customer channels stay connected to the customer-service workflow
WhatsApp, Instagram, Facebook Messenger, Telegram, Email, and Live Chat can be handled in the same workspace. Channels are where conversations enter; the team still works with a consistent inbox, context, and assignment workflow.
- Facebook Messenger
- Telegram
- Live Chat
AI Agent · Nara
Active 24/7
VN
What time does the store close today?
Hi there! Our store is open daily from 9:00 AM–9:00 PM. Anything Nara can help you find? 🛍️
Answered in 0.8s — source: Knowledge Base
VN
I'd like to complain about yesterday's order
A
Needs a human touch — automatically transferred to Agent AlyaAI Agent and a knowledge base to support customer-service replies
The AI Agent can support customer questions with the available knowledge base inside the conversation workflow. When a question needs human judgement, a customer-service agent can still view and continue the conversation from the shared inbox.
Continue conversations with available customer context
As they reply, team members can use the contact profile, labels, internal notes, and interaction history available in Relasi.U. That context helps an agent understand prior conversations and follow up without starting from scratch.
Clear assignment when customer-service agents work together
Conversation assignment and ownership help the team understand who is continuing each chat. When a customer needs different help, a team member can hand over handling while keeping the same conversation history.
RA
Rara Adinda
Customer since Mar 2026
Loyal CustomerFashionRepeat Order
24
Total orders
Rp 4.1M
Value
3
Channels
Connected via
Last replied 2m ago
Features for a more organised customer-service workflow
Manage customer conversations and team work from one workspace that keeps customer context available.
Conversation assignment
Set conversation ownership so team handling is clearer.
Customer context
Use contact profiles, labels, internal notes, and interaction history while replying.
AI Agent and knowledge base
Support customer replies with AI and the knowledge sources your business prepares.
For teams handling customer conversations every day
Customer service software can create a clearer workflow as questions, follow-ups, and handovers continue to grow.
Service and information questions
Handle customer questions from a shared inbox with conversation context available.
Customer follow-ups
Continue conversations using interaction history, rather than only the last message.
Team handovers
Pass a chat to the right team member while retaining its context.
Recurring questions
Use the AI Agent and knowledge base as support within the customer-service workflow.
One workflow for conversations, context, team work, and AI
Relasi.U helps customer-service teams connect incoming conversations with customer context, agent coordination, and AI support. The workflow does not stop at receiving a chat; it continues until the right person can handle the conversation.
Customer service software questions
What is customer service software?
Customer service software helps a team manage customer conversations through a more organised workflow. In Relasi.U, conversations can enter a shared inbox and be handled with customer context and team assignment.
How is customer service software different from CRM?
Customer service software focuses on handling conversations and team work while serving customers. In Relasi.U, contact context such as profiles, labels, internal notes, and interaction history is also available to support those conversations.
Can multiple agents use Relasi.U together?
Yes. Relasi.U provides a shared inbox, assignment, and conversation ownership so team members can collaborate while handling customer chats.
Which channels can the team manage?
Relasi.U supports WhatsApp, Instagram, Facebook Messenger, Telegram, Email, and Live Chat in one inbox for customer communication.
Does Relasi.U provide AI support for customer service?
Relasi.U provides an AI Agent and knowledge base to support customer questions. Human agents can still view, take over, or continue a conversation when needed.
Can the team see customer conversation history?
Yes. Interaction history and contact context are available to help the team understand a conversation as it continues.
How is customer service software different from a WhatsApp chatbot?
Customer service software includes a team workflow for receiving, assigning, and continuing customer conversations. A WhatsApp chatbot focuses on conversation automation on WhatsApp; in Relasi.U, AI and the team can work from the same inbox.
Is Relasi.U suitable for a small team?
Relasi.U can be used by small teams that want to organise customer conversations with a shared inbox and a clearer workflow. You can start on a free plan and adjust as the team’s needs grow.
Build a customer-service workflow that stays connected to your team
Start using Relasi.U to manage customer conversations, context, and team collaboration from one workspace.