Shared WhatsApp inbox
View conversations from a connected WhatsApp channel in a workspace shared by the team.
WhatsApp team workspace
Manage WhatsApp Conversations with Multiple Customer Service Agents
Relasi.U helps teams handle WhatsApp conversations collaboratively in a shared inbox, with conversation assignment, clearer ownership, and customer context when another team member needs to continue the chat.
When several admins handle WhatsApp, the team needs a clearer workflow
When several customer-service agents handle WhatsApp conversations, the team needs to know who is continuing each chat and when it should be handed over. Without a shared workspace, context can become scattered, responsibility can be unclear, and the risk of duplicate replies is harder to manage.
A shared WhatsApp inbox for team visibility
Relasi.U brings conversations from a connected WhatsApp channel into a team workspace. Admins and customer-service agents can view relevant conversations in one place, so chat handling does not depend on one person or on manually passing context between people.
Inbox
7 newSearch conversations…
RA
Rara Adinda2m
Hi, do you have size M in stock?2
BG
Bagas Putra9m
Quick question about shipping to Bandung 🙏
SI
Siti Larasati21m
Has my order shipped yet?
DW
Dwi Kurnia1h
Thanks, super fast reply! ⭐️
RA
Rara Adinda
Online · WhatsApp
Hi, do you have size M in stock? 😊
Yes it's ready! Black & cream available ✨
Great, I'll take 2 🙌
Write a reply…
AI Agent · Nara
Active 24/7
VN
What time does the store close today?
Hi there! Our store is open daily from 9:00 AM–9:00 PM. Anything Nara can help you find? 🛍️
Answered in 0.8s — source: Knowledge Base
VN
I'd like to complain about yesterday's order
A
Needs a human touch — automatically transferred to Agent AlyaAI Agent supports the team while human agents continue conversations
AI Agent and a knowledge base can support customer questions in the same workflow. When a question needs human help, team members can still view and continue the conversation through the shared inbox.
Clearer conversation assignment and ownership
Use conversation assignment to help the team understand who is handling a customer chat. Clearer ownership helps organise workload and reduce the risk of several people replying to the same conversation without coordination.
Agent handovers with available conversation context
When a conversation needs to move, an agent can transfer its handling to another team member. Available contact profiles, labels, internal notes, and interaction history help the next agent understand the context before continuing the chat.
RA
Rara Adinda
Customer since Mar 2026
Loyal CustomerFashionRepeat Order
24
Total orders
Rp 4.1M
Value
3
Channels
Connected via
Last replied 2m ago
Start with WhatsApp, then connect your other customer channels
WhatsApp can be a team's main channel, while customer communication may grow to Instagram, Facebook Messenger, Telegram, Email, and Live Chat. Relasi.U helps teams manage connected channels in a more consistent workflow.
- Facebook Messenger
- Telegram
- Live Chat
Features for team-based WhatsApp handling
Build a clearer chat-handling workflow around the workspace and channel configuration your team uses.
Conversation assignment
Help the team clarify who should continue handling each customer chat.
Handover and customer context
Transfer chat handling with available contact profiles, labels, notes, and interaction history.
AI Agent and knowledge base
Use AI to support customer questions while the team can still take over when needed.
For teams that want to handle WhatsApp chats together
Relasi.U helps build a more orderly process as chat volume, customer-service headcount, and handover needs grow.
Customer-service teams
Share WhatsApp conversation handling with a clearer reference for who is continuing each chat.
Online stores and ecommerce
Handle product questions, orders, and customer follow-ups with conversation context the team can view.
Growing small businesses
Start building a shared inbox when one person is no longer enough to handle every customer chat.
Conversations that need a handover
Continue a chat with the right team member without having to understand the customer from the beginning.
A WhatsApp workflow connected to team work and customer context
Relasi.U brings WhatsApp conversations, team assignment, customer context, and AI support into one workspace. Teams can begin with daily chat handling, then expand their workflow as their channels and collaboration needs grow.
WhatsApp multi-agent questions
What is WhatsApp multi-agent?
WhatsApp multi-agent is a team workflow for handling WhatsApp conversations collaboratively. In Relasi.U, conversations from a connected WhatsApp channel can be managed through a shared inbox with assignment and available customer context.
Can multiple admins handle one WhatsApp account?
After a WhatsApp channel is connected to a Relasi.U workspace, team members can view and handle conversations according to their workspace roles and access. Channel connection and use remain subject to its configuration and applicable channel terms.
How can a team divide WhatsApp chats between customer-service agents?
Relasi.U provides conversation assignment to help the team decide who is handling a customer chat. This gives team members a clearer reference as they continue a conversation.
How does Relasi.U help reduce duplicate replies between admins?
A shared inbox, conversation assignment, and ownership help the team coordinate who is handling a chat. This workflow helps reduce the risk of duplicate replies without promising an outcome that depends on how a team uses its workspace.
Does the team keep access to chat history?
Relasi.U provides interaction history and contact context to help team members understand a conversation when they continue serving a customer. Access follows workspace settings and team roles.
How is WhatsApp multi-agent different from WhatsApp CRM?
WhatsApp multi-agent focuses on how several admins or customer-service agents handle conversations as one team. WhatsApp CRM goes deeper into customer profiles, labels, notes, history, and context around those conversations.
Does Relasi.U provide AI or a chatbot for WhatsApp?
Relasi.U provides an AI Agent and knowledge base to support customer questions. When needed, the team can take over or continue the conversation through the shared inbox.
Can Relasi.U expand beyond WhatsApp?
Yes. Relasi.U also supports Instagram, Facebook Messenger, Telegram, Email, and Live Chat in a connected customer-communication workflow.
Build a clearer WhatsApp workflow for your team
Start using Relasi.U to manage WhatsApp conversations, team assignment, and customer context from one workspace.