Platform comparison
If you are evaluating a Cekat AI alternative, compare how your team handles chat, customer context, AI, channels, pricing, and migration readiness. Relasi.U is one option to consider.
This summary helps you start an evaluation. Choose based on the workflow that matters to your team, not only a feature list.
| Area | Cekat AI | Relasi.U |
|---|---|---|
| WhatsApp Business API | Documented | Available |
| Unofficial WhatsApp | Not found in reviewed public documentation | Available on Trial and Pro; not an official Meta route |
| Shared inbox | Documented | Available |
| Customer context | Documented | Available |
| CRM pipeline / deals | Documented | Customer stage available; visual-board parity not established |
| Ticketing | Documented; plan-dependent | Not established in this comparison |
| AI knowledge | Documented | Available |
| AI handoff | Documented | Available |
| Visual flow builder | Documented; plan-dependent | Not established |
| Multi-AI orchestration | Documented | Not established |
| Campaign / broadcast | Documented | Available |
| Analytics | Documented | Available |
| API and webhooks | Documented | Available |
| Mobile | Documented | Available |
| Pricing model | WABA, MAU, AI credits, seats, and modules; no IDR amount was visible on the reviewed page | Free Rp0; Pro Rp79,000/month or Rp790,000/year; seats and AI Credits |
| Migration | API endpoints documented; public export schemas are incomplete | Account-access assessment available; transfer scope is assessed per need |
Cekat AI: public documentation reviewed. Relasi.U: implementation and plan configuration reviewed on 19 September 2026.
Cekat documents CRM boards, deals, ticketing, visual flows, and multi-AI-agent orchestration for sales and operations workflows.
Relasi.U focuses on customer-communication workflows: cross-channel inboxes, team assignment, customer context, AI handoff to humans, campaigns, and API/webhook integrations.
The best choice depends on the workflow you want at the center of your team's work.
Both platforms have evidence of support for key channels. Also check needs such as account count, templates, provider costs, and assignment workflow.
| Channel | Cekat AI | Relasi.U |
|---|---|---|
| Documented | Available | |
| Facebook Messenger | Documented | Available |
| Telegram | Documented | Available |
| Documented | Available | |
| Live Chat | Documented | Available |
| TikTok | Documented | Connection path available; feature scope is not compared here |
Cekat documents an official WhatsApp Business API integration. Relasi.U also offers official WhatsApp Business.
Relasi.U has a separate unofficial WhatsApp connection path, currently available on Trial and Pro.
Unofficial WhatsApp is not an official Meta route. Evaluate it against business policy and operating needs, not as an identical replacement for the WhatsApp Business API.
Learn how teams share WhatsApp chats →
Cekat documents CRM with pipeline, deals, boards, ticketing, and several workflow views. That is relevant when pipeline visualisation and ticketing are core requirements.
In Relasi.U, customer profiles, tags, attributes, session history, assignment, and conversation context are available so team members can continue chats with relevant information.
This page does not claim that Relasi.U has a visual CRM board equivalent to Cekat.
See WhatsApp CRM →See customer service software →
Cekat publicly documents a visual flow builder, workflow actions such as assignment and webhooks, and parent/child orchestration for multiple AI agents.
Relasi.U provides AI auto replies, knowledge sources from manual content, documents, links, FAQs, and catalogs; tools/routing; and human handoff when needed.
Relasi.U AI usage uses credits and depends on the model, context, and workspace configuration.
See Relasi.U AI and knowledge base →
The reviewed primary Cekat pricing page shows capacity by WABA, MAU, AI credits, seats, and product modules. Cekat defines MAU as a unique customer interacting in a month. No IDR amount was visible on that page, so verify the latest quote directly with Cekat.
| Relasi.U plan | Price | Agents | Unofficial WhatsApp | AI Credits |
|---|---|---|---|---|
| Free | Rp0 | 1 agent | Not included | 100 Welcome AI Credits once per workspace; top-ups based on use |
| Trial | Rp0 for 14 days | 2 agents | Included | 100 Welcome AI Credits once per workspace; no additional seats |
| Pro monthly | Rp79,000/month | 2 included; Rp20,000 per additional agent/month | Included | 500 bonus credits after an eligible successful monthly invoice |
| Pro annual | Rp790,000/year | 2 included; Rp200,000 per additional agent/year | Included | 6,000 bonus credits after an eligible successful annual invoice |
Annual Pro is about Rp65,833 per month. Compared with 12 monthly payments, the difference is Rp158,000 (about 16.7%). The reviewed plan structure does not display an MAU allocation; that does not guarantee a particular service capacity. Channel-provider rules and AI usage still apply.
See Relasi.U pricingRelasi.U can start by validating permitted API or export access from the source account. Data scope needs to be checked before it is promised.
Discuss migrationRelasi.U is one option for teams comparing channels, customer context, AI, pricing models, and migration readiness. Fit still depends on the team's workflow.
Both have evidence of omnichannel and AI capabilities. Cekat documents visual flows, CRM boards/ticketing, and multi-AI orchestration. Relasi.U offers official and unofficial WhatsApp, customer context, campaigns, API keys, and webhooks.
The reviewed Cekat pricing page shows WABA, MAU, AI credits, seats, and modules, but no IDR amount. Verify the latest quotation directly with Cekat.
Free is Rp0 for one agent. Pro is Rp79,000/month or Rp790,000/year with two included agents. Additional Pro agents cost Rp20,000/month or Rp200,000/year.
Yes. Relasi.U provides AI auto replies, knowledge sources, and human handoff. AI use uses credits and depends on configuration, model, and context.
Yes. Official WhatsApp Business is available in the reviewed Free, Trial, and Pro configuration.
You can discuss a migration assessment based on permitted API or export access. The scope for contacts, history, tags, and attachments must be validated first.
Transferable data depends on source access and schema. Do not assume contacts, messages, or attachments can transfer without validation.
Start by trying Relasi.U, checking current pricing, or discussing migration scope based on data actually available from the source account.